DECISION LAB · BRANCHING STORY

The Monday queue

Join Lena and Noah through a Monday queue, where an order question, a damaged item, and a personal data request need different kinds of care. Make five decisions, follow the consequences, and take as long as you need to read each result.

Five to eight minutes in total, including the short introduction. Take as long as you need to read and think at each decision.

AI-generated visuals and voices. Fictional training scenario.

This interactive story needs JavaScript. It asks you to make these five decisions about a customer-support team using AI. You can also read the scenario sources; the AI Risk Check needs JavaScript too.

How should the opening requests be routed?
Which policy source should guide the work?
How should the team respond to the outage?
How should the source conflict be handled?
How should the final batch be handed over?

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